Account Manager

Job description

Proudly recognized as a Great Place to Work, we're an AI-driven customer experience platform designed specifically for emerging markets. With over 25 years of research and development in conversational AI, we serve over 5,000 organizations across the MENA region and are pioneering sovereign and agentic AI with our Agentic Studio platform. As this category takes shape, the way the employer is viewed - by buyers, analysts, the media and the broader market - is as a strategic asset. This role has that perception. We thrive on creativity, collaboration and fun, where every idea is welcomed and celebrated. As shareholders of the company, we are more than just connections – we are innovators who shape the future together. We are Uniphones. Join us and be part of something extraordinary! Meet the team! The main goal of our sales team is to increase revenue while serving as trusted advisors to our clients. Our team consists of experts in account management, business development, and customer service. We work closely with other departments to ensure that our products and services meet our customers' needs. If you have a proven track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team. As a Strategic Account Manager, you will be responsible for managing and growing a portfolio of high-value enterprise accounts across regulated industries, including government, financial services, telecommunications and large enterprises. You will build trusted relationships with major business owners Renew and maintain customer retention, enhance customer retention and revenue growth, manage renewals and expansion opportunities, and ensure long-term customer success. You will develop strategic account plans, identify upselling and cross-selling opportunities, lead executive-level account governance and business reviews, and proactively manage customer risk and escalation processes. You will also coordinate closely with internal sales, technical, delivery, customer success, and support teams to ensure customer needs are met and measurable business results are achieved. As a trusted advisor, you will develop a deep understanding of each client's business goals, challenges and strategic priorities, positioning the organization as a long-term partner and ensuring strong client satisfaction, engagement and business growth. Help us shape the future of communications by: • Owning and managing a portfolio of strategic enterprise accounts. • Achieve and exceed annual recurring revenue (ARR), expansion, upsell, and retention goals. • Develop and implement account plans for key clients. • Identify and drive cross-selling and cross-selling opportunities. • Lead contract renewal and commercial negotiations. • Build trusted relationships with C-level, business and technical stakeholders. • Serve as a primary point of contact for strategic clients. • Conduct executive business reviews and management meetings. • Ensure customer objectives are aligned with company capabilities and roadmap. • Monitor customer health, adoption, satisfaction and business results. • Manage escalations and coordinate resolution across internal teams. • Improve employee retention and reduce risk of leakage through proactive engagement. • MP leadership Successful setup and service expansion management. • Prepare quarterly account reviews, forecasts, and action plans. • Maintain accurate account data, opportunity tracking, and forecasting within the CRM. • Coordinate with Sales, Product, Customer Success, Delivery, Finance and Legal teams. • Ensure compliance with contractual obligations and internal processes. • Maintain a strong understanding of regulated sectors and industry trends in Saudi Arabia. • Provide customer feedback to product and leadership teams. • Represent the company at strategic client engagements and industry events. What you'll bring: • Bachelor's degree in business, engineering, technology, or related field. • 5+ years of experience in enterprise account management, strategic accounts, customer success, or enterprise sales. • Experience of complaining about the accounts of large institutions or the government. • Proven track record of achieving revenue growth and retention goals. • Strong business presentation, negotiation and execution skills. • Experience working in SaaS, CPaaS, CX, AI, telecommunications or technology industries. • Strong CRM discipline (HubSpot, Salesforce, or equivalent)

Requirements

• Bachelor's degree in business, engineering, technology, or related field.
• 5+ years of experience in enterprise account management, strategic accounts, customer success, or enterprise sales.
• Experience of complaining about the accounts of large institutions or the government.
• Proven track record of achieving revenue growth and retention goals.
• Strong business presentation, negotiation and execution skills.
• Experience working in SaaS, CPaaS, CX, AI, telecommunications or technology industries.
• Strong CRM discipline (HubSpot, Salesforce, or equivalent)

Skills