EN - Housekeeping Manager

Job description

the employer is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service the employer People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. As the Housekeeping Manager you bring a strong commitment to cleanliness, operational excellence, and exceptional guest satisfaction while leading the day-to-day housekeeping operations. • Manage the daily operations of the Housekeeping Department to ensure guest rooms, public areas, and back-of-house areas meet hotel standards. • Supervise and support housekeeping supervisors and attendants to maintain high levels of cleanliness and presentation. • Coordinate room cleaning schedules and ensure timely room availability in collaboration with Front Office and other departments. • Monitor housekeeping performance through inspections and quality checks. • Control departmental inventory, linen, guest supplies, and cleaning chemicals. • Assist in recruiting, training, coaching, and developing housekeeping team members. • Handle guest requests and housekeeping-related complaints promptly and professionally. • Ensure compliance with hotel policies, hygiene standards, and health & safety regulations. • Prepare reports, monitor productivity, and support departmental budgeting and cost-control initiatives. • Promote a positive team environment and maintain high employee engagement and performance standards.

Requirements

• Proficient in all Housekeeping procedures to be a resource when needed.
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management.
• Commercially aware.
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards.
• Clear thinker with excellent communication abilities.
• Strong working knowledge of PMS

Skills