Front Desk Inspector

Job description

The Front Desk Inspector supervises reception staff during their shifts, ensuring daily tasks are completed smoothly. Acts as the main communication point with Butler, Housekeeping and Engineering. Reviews the logbook, checks equipment, maintains a smart and friendly demeanor, monitors team training, handles guest complaints, follows fire and first aid procedures, implements Front Office OSM, adheres to company standards and values, prints panic reports at least twice per shift, prepares daily arrivals, registers check‑ins, updates guest information, manages cashiering, foreign exchange and night audit tasks, handles walk‑in and phone reservations, provides courteous service, resolves guest issues with relevant departments, issues room key cards, conveys messages, assists at information, foreign exchange, night audit and business centre desks, ensures no pending paymaster items, verifies outstanding items, files reception reports, maintains eye contact with guests, passes shift information to the next team, coordinates with Front Office, Housekeeping, F&B and the General Manager for VIPs, maintains perfect grooming, drives upselling, and performs any other reasonable tasks as requested.

Requirements

• Motivator and proactive
• people‑person and team player
• positive attitude and well‑spoken
• organized and result‑driven
• open‑minded
• displays initiative
• commitment to professional values
• thinking out of the box
• proficient in English and Arabic (verbal & written)
• able to handle multiple tasks in an intense, changing environment while staying calm
• flexible working hours
• hospitality diploma is an asset
• knowledge of Property Management System and Windows
• prior customer service experience is an asset
• proven ability to handle cash accurately
• minimum 1 year supervisory experience in a luxury hotel

Skills