Front Office Manager

Job description

As Office Manager at Mansard Riyadh, a the employer Collection Hotel, you will lead Front Office operations ensuring a seamless, luxurious guest journey from arrival to departure. Responsibilities include overseeing Reception, Guest Services, Concierge, Bell Desk, and maintaining service quality according to the employer Collection standards. Deliver personalized guest experiences, handle feedback and complaints, and drive guest satisfaction. Recruit, train, and develop the Front Office team, conduct briefings and performance reviews. Monitor KPIs, drive upselling, optimize room revenue and loyalty enrolments. Ensure effective use of the PMS and compliance with brand standards and local regulations.

Requirements

• Saudi National
• 6–10+ years progressive Front Office experience including leadership roles
• experience in luxury hotels, resorts or lifestyle hospitality
• proficient in Front Office operations and luxury service standards
• pre‑opening or resort experience highly desirable
• excellent leadership, communication and team development skills
• strong problem‑solving with guest‑first mindset
• experience with PMS systems and operational reporting
• Hospitality Management degree or relevant qualification preferred
• ability to thrive in a remote resort environment with hands‑on leadership

Skills