Process and Facility Management Engineer

Job description

The Operations Engineer is responsible for monitoring and controlling all facility systems and coordinating maintenance activities at the Primary Nursery Facility in NEOM. Oversees support services including Janitorial, Horticulture, Pest Control, Waste Management, and Office Services. Ensures safe, efficient, and reliable operation of electro‑mechanical systems, monitors service provider performance, complies with operational KPIs, resolves customer complaints, and seeks improvements in facility performance, energy efficiency, and user satisfaction. Key responsibilities: supervise and coordinate daily operation of all MEP and electro‑mechanical systems, monitor and control equipment such as MCCs, pumps, VFDs, fans, instrumentation, emergency generators, AHUs, chillers and related systems, plan operational activities, set priorities and coordinate maintenance and project work, conduct regular inspections and monitor system performance for readiness, reliability and compliance, analyze system performance and implement corrective actions and improvement initiatives, respond promptly to emergencies, major faults and operational interruptions, support Root Cause Analysis, incident investigations, commissioning and corrective actions, manage and monitor contractors and service providers for Janitorial, Horticulture, Pest Control, Waste Management and Office Services, ensure customer satisfaction by resolving complaints, high‑priority tickets and recurring issues while monitoring service delivery against KPIs.

Requirements

• Bachelor’s degree in Electrical, Mechanical, Electro‑Mechanical Engineering or related field
• 4–6 years experience in Facility Management, Facility Operations or similar role
• proven experience in operation and monitoring of MEP and electro‑mechanical systems
• good knowledge of facility systems and equipment including MCCs, pumps, VFDs, generators, AHUs, chillers, fans and instrumentation
• ability to read and interpret technical drawings and understand MEP commissioning procedures
• experience in contractor management, service provider coordination and KPI monitoring
• strong knowledge of troubleshooting, problem‑solving, Root Cause Analysis (RCA) and corrective action processes
• good communication, leadership, coordination, analytical and customer service skills
• good command of written and spoken English and ability to work under pressure and respond to operational emergencies.

Skills