Business Operations Management Consultant

Job description

Technology for People Opens the Future At the employer, we believe that technology, combined with strong human values, can effectively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on people and the world around us. With over 25 years of passion for technology and a presence in over 18 countries across the EMEA region and beyond, we are committed to leveraging innovation, expertise and human-centred values to make a difference. the employer Culture and Values: True innovation is born from a strong culture, mixed with meaningful values. Culture: Fair and Courage Everyone is treated fairly – this nurtures courage. At the employer, we always make fair decisions. We listen and are willing to take on challenges, and make courageous decisions as a result. We help our employees advance at every step and congratulate those who deserve it. Ambition and Results Ambition is reinforced at every step – and that leads to results. We are ambitious entrepreneurs with a flair for performance, growth and celebrating success. Commitments are always kept as we pursue profitable growth to create value and business opportunities. We aim to deliver as much value as possible to our customers at every touchpoint. Learning and Innovation Curiosity and learning are at our core – and this drives innovation. At the employer, we're curious. We learn and embrace continuous innovation to meet challenges and build partnerships of excellence. Caring and Sharing A caring attitude is inculcated in our culture – this encourages sharing. We believe in the power of teams, and we work to foster support and collaboration. At the employer, we care Our teams and we want to work in a positive and productive environment. We support the development of talents and careers. Values: 1. Respect 2. Honesty 3. Passion Knowing that success is the result of cooperation. Alone, we go faster, but together we go further. To learn more about us: Brief Introduction: We are looking for an experienced Business Process Management (BPM) professional with hands-on experience across diverse operational improvement projects. The ideal candidate will possess a strong understanding of BPM principles, methodologies and tools, with a proven ability to improve business processes. Key Responsibilities: • Stakeholder Engagement: Conduct interviews and workshops with business process owners and subject matter experts to understand and map current processes. • Applying BPM techniques: Applying BPM techniques, including process modeling (BPMN 2.0), defining business rules, analyzing data usage, and optimizing workflow. • Process analysis and design: Design and analyze existing process flows (as is), divide and structure business processes into hierarchical levels, define processes, sub-processes, activities and. Tasks. • Process Improvement: Define and track performance metrics (KPI) for processes. Identify bottlenecks and inefficiencies and recommend process redesign or implementation to achieve performance goals and objectives. • BPM Tool Experience: Experience with BPM modeling tools such as ARIS (preferred), Bizagi, Signavio, iServer, and Bizzdesign, to create and manage process models. • Root cause analysis: Analyze processes to identify issues related to cost, quality, effectiveness and efficiency. Track the source of problems and work to find effective solutions. • Documentation and reporting: documentation s process policies and procedures, and create comprehensive process manuals for continuous improvement and operational consistency

Requirements

• experienced Business Process Management (BPM) professional
• hands-on experience across diverse operational improvement projects
• strong understanding of BPM principles, methodologies and tools
• proven ability to improve business processes
• Experience with BPM modeling tools such as ARIS (preferred), Bizagi, Signavio, iServer, and Bizzdesign

Skills