Branch Manager

Job description

Oversee daily operations of Luca Park, ensure excellent customer service and uphold brand standards. Maintain hygiene, safety and guest experience, lead and train the team, handle guest inquiries and feedback, manage cash, inventory and daily reports, coordinate with operations and marketing for promotions, ensure proper care of visiting dogs per Luca Land policies, create a welcoming atmosphere for guests and pets, monitor employee performance and schedule shifts, comply with company policies and health‑safety regulations.

Requirements

• 2-4 years experience in a retail environment such as a pet store or veterinary practice
• relevant diploma in management
• knowledge of pet safety, dog behavior or dog park operations
• proficiency with POS systems, inventory management tools or operations software
• passion for pets, especially dogs
• energetic, proactive and hands‑on
• responsible and dependable
• team player with a service‑oriented mindset
• strong leadership, communication and people management skills
• fluent in English and Arabic (spoken and written)
• excellent organization and problem‑solving abilities with a customer‑first attitude
• ability to multitask, prioritize and stay calm in fast‑paced environments
• skilled in managing schedules, budgets, inventory and vendor relations
• passion for guest satisfaction and enhancing the overall pet and family experience
• basic knowledge of Microsoft Office or Google Workspace.

Skills