Service Manager

Job description

the employer aims to change how people buy cars in Saudi Arabia and the Middle East by offering an end‑to‑end digital buying experience from the living room. It builds systems to manage sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and more, turning car buying into a delightful, comfortable, and reassuring experience. The Service Manager is responsible for overall management of service and maintenance, ensuring customer satisfaction, quality control, performance improvement, operational efficiency and strong financial results. The role also manages employee productivity, provides training and ongoing support, and requires strong communication with customers, vendors and internal departments.

Requirements

• Bachelor's degree in Automotive Engineering, Business Administration, or a related field
• Minimum of 5 years experience in a Service Manager role, preferably within an automotive dealership
• Experience working with multi‑brand vehicles and managing teams
• Experience working with Body Shop Repairers
• Strong attention to detail to ensure high‑quality service and accuracy
• Ability to work effectively under pressure
• Strong leadership, communication, and problem‑solving skills

Skills