Senior Operation Specialist

Job description

Oversee daily operations of the dining hall to ensure smooth service and efficient coordination between teams and floors. Implement operational standards, procedures, and service guidelines consistently. Monitor operational performance to ensure efficient service delivery and high guest satisfaction. Coordinate with Assistant Managers and Supervisors to maintain operational readiness throughout service periods. Maintain high standards of cleanliness, safety, and organization. Supervise and support Assistant Managers and operational Supervisors, providing leadership and guidance to meet service standards. Support recruitment, onboarding, and training of operational staff as needed. Monitor staff performance and provide feedback to managers. Conduct regular operational meetings to ensure team alignment. Work closely with the Reception Manager to ensure seamless coordination between reception and floor operations. Support reception operations when required to maintain guest service continuity. Coordinate activities across departments to maintain efficient service flow. Address operational challenges and implement solutions for smooth daily operations. Monitor guest experience and ensure consistent service standards. Assist teams in resolving guest concerns professionally. Identify opportunities to improve operational efficiency and guest satisfaction. Ensure teams maintain a professional, service‑oriented approach. Support the Operations Manager in monitoring efficiency and cost control. Ensure staffing levels and resources are utilized effectively. Contribute to achieving operational performance in line with business targets. Ensure compliance with health, safety, hygiene, and operational regulations. Support implementation of safety policies and ensure teams follow procedures. Monitor the venue environment to maintain a safe, well‑maintained facility for guests and employees.

Requirements

• 6-8 years experience in hospitality or food and beverage operations
• at least 3 years experience in a supervisory or managerial role
• proficient in venue operations management
• proficient in coordinating teams between reception and floor operations
• proficient in monitoring operational performance and guest satisfaction
• proficient in health, safety, and cleanliness standards
• proficient in operational cost control
• proficient in supporting recruitment and training of staff
• proficient in resolving guest issues professionally
• proficient in conducting operational meetings
• proficient in implementing safety policies and procedures.

Skills