Head Hostess

Job description

The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area within the dining hall. The role ensures that all guests receive a warm and professional welcome, while maintaining high standards of guest service and efficient guest flow. The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent service and accurate information to guests. The role supports the Reception Manager in coordinating reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes responsibility for reception activities in the manager’s absence.

Requirements

• 1- Reception & Guest Experience
• Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.
• Maintain a visible presence at the reception area to support guest interactions and service standards.
• Provide guidance and information to guests regarding the dining hall concept, available vendors,
• services, and events.
• Ensure guests receive prompt assistance and a positive first impression of the venue.
• Handle guest inquiries, requests, and concerns professionally, escalating issues to management when
• required.
• 2. Hostess Team Supervision
• Supervise and guide the Hostess / Receptionist team during daily operations.
• Ensure hostesses maintain a professional appearance and follow established service standards.
• Provide support, direction, and coaching to team members to maintain excellent guest service.
• Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.
• 3. Reception Operations Management
• Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.
• Monitor the reception desk and ensure all guest-related processes are handled efficiently.
• Ensure reception areas remain organized, presentable, and welcoming at all times.
• Coordinate with floor staff and management to ensure guests receive the appropriate level of service.
• 4. Guest Feedback & Communication
• Encourage guests to provide feedback regarding their dining experience.
• Communicate guest feedback, suggestions, and service improvements to the Reception Manager and
• management team.
• Support the continuous improvement of guest service standards.
• Experience & Education
• – Minimum 3–5 years of experience in hospitality, guest relations, or reception roles

Skills