Recruitment and Hiring Specialist

Job description

The Recruitment and Hiring Specialist manages client reception, appointment and booking coordination. Coordinates with the medical team, handles data management, follows up inquiries and payments to deliver a professional experience. Receives calls, responds to queries, manages bookings and tracks orders. Accurately records data and handles complaints. Leads reception and call center teams, develops the customer journey, improves service standards, monitors performance indicators, trains staff and prepares administrative reports

Requirements

• Diploma or Bachelor’s degree
• at least 1 year experience in reception or customer service
• experience in the health or medical sector
• good communication and organizational skills
• proficiency in computer use
• ability to work in a veterinary environment and handle animals without issues
• clear verbal communication skills
• fast and accurate data entry
• ability to interact with clients professionally
• Bachelor’s in Business Administration, Marketing, Health Management or related field
• supervisory or leadership experience
• strong leadership, communication and analytical skills
• very good English proficiency
• proficiency in report preparation and Microsoft Office applications

Skills