ServiceNow Presales

Job description

The candidate will drive the technical sales strategy for the ServiceNow platform and support business development initiatives. Collaborates with the sales team to understand customer requirements, business challenges, and IT operations. Delivers technical presentations, product demonstrations, and solution walkthroughs to enterprise prospects. Identifies opportunities to leverage ServiceNow solutions to automate workflows and improve operational efficiency. Designs ServiceNow-based solutions aligned with customer business and technical requirements. Explains ServiceNow platform architecture, capabilities, integrations, and implementation approaches to technical and non-technical stakeholders. Supports the preparation of technical proposals, RFPs, and solution documentation. Builds strong relationships with customers and acts as a trusted technical advisor throughout the sales cycle. Stays up to date with ServiceNow platform capabilities, products, and industry best practices

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering or related field
• Minimum 6 years of experience in ServiceNow technical consulting, solution consulting, pre-sales or implementation roles
• In-depth knowledge of ServiceNow platform architecture and CMDB data model
• Strong understanding of IT Service Management (ITSM) processes and ITIL best practices
• Solid understanding of integration standards and technologies including Web Services, SSO, OAuth, and API integrations
• Familiarity with JavaScript for ServiceNow scripting and customization
• Ability to deliver technical presentations, product demonstrations, and solution discussions to enterprise customers
• Strong communication, presentation, analytical, and problem‑solving skills
• Ability to translate complex technical concepts into business value
• ServiceNow Certified System Administrator (CSA) certification required
• At least one ServiceNow Certified Implementation Specialist (CIS) certification required (e.g., ITSM, ITOM, or CSM)
• ITIL v4 Foundation certification highly preferred.

Skills