SALES SUPPORT SENIOR OFFICER

Job description

Responsible for preparing required reports for the Sales Manager such as daily FG report, back orders, daily report, customer analysis and more. Process QRAs and orders according to the authorization scheme and escalate violations to higher management. Prepare and type requested letters to customers. Receive and process all special orders in compliance with SPO procedure. Receive and process customer creation activities and documentation as per company procedure. Follow up with Credit Officers on pending orders and report findings to accelerate the process and eliminate delays. Handle and track couriers between business units and redirect to concerned parties. Manage incoming and outgoing phone calls and mail for the Sales Manager and regularly check the company email address. Maintain electronic files for all documentation, reports, communications, approvals and emails. Assist the Sales Manager with monthly forecast preparation and business plan development. Communicate customer categorization with Sales Managers for correction. Cover Sales Support Coordinators during vacations. Request and distribute stationery to the sales department. Coordinate with the CSD for item availability, transfer, delivery and special orders.

Requirements

• · Prepare and issue daily inventory reports, backorders, and customer analysis to the manager. · Process Quality Requests (QRAs) and accreditation and direct violations to senior management. · Receiving and processing customer requests and creating and documenting customer accounts according to company procedures. · Follow up credit applications with credit officers and prepare reports to speed up the process. · Coordinating shipments between business units and directing them to the relevant authorities. · Assist the Sales Manager in preparing monthly sales forecasts and business plan.

Skills