Hotel Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Saudi Bonyan. The franchisee is a separate company and a separate employer from the employer The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by the employer The Hotel Manager is responsible for overseeing the daily operations of the hotel, ensuring operational excellence, guest satisfaction, financial performance, and compliance with the employer brand standards and policies. • Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Recreation. Ensure smooth coordination between all departments to deliver an exceptional guest experience. Maintain the employer brand standards, operating procedures, and quality assurance requirements. Conduct regular operational inspections and ensure all hotel facilities are maintained to the highest standards. Monitor departmental performance and implement corrective actions where necessary. Ensure exceptional guest service and consistently high guest satisfaction scores. Monitor guest feedback, online reviews, and the employer guest satisfaction performance. Personally handle VIP guests, guest complaints, and service recovery situations. Develop initiatives to enhance guest loyalty and the overall guest experience. Monitor hotel revenue, operating expenses, payroll, and departmental budgets. Work closely with Finance and Revenue Management to achieve financial targets. Identify opportunities to improve profitability and operational efficiency. Ensure effective cost control without compromising service quality. Lead, motivate, and develop the hotel's management team. Ensure effective communication and coordination between departments. Support succession planning and talent development in line with the employer standards. Promote a positive working environment and strong associate engagement. Ensure full compliance with the employer brand standards and operating procedures. Prepare the hotel for the employer quality assurance inspections and audits. Ensure compliance with health, safety, security, and local regulatory requirements. Implement the employer initiatives, policies, and operational programs. Work closely with Sales, Marketing, and Revenue Management teams to maximize hotel performance. Support business development initiatives and market positioning. Identify opportunities to increase revenue across all hotel departments. Build strong relationships with corporate clients, travel partners, and key stakeholders. Conduct regular management meetings and operational reviews. Prepare and review monthly performance reports. Monitor departmental KPIs and ensure accountability. Report operational challenges, business opportunities, and performance results to the General Manager. The role requires a strong hospitality professional with proven the employer experience, excellent leadership skills, and the ability to drive operational performance while maintaining the highest standards of service quality. Minimum 5–7 years of experience in hotel operations management. Previous experience working with the employer is strongly preferred. Previous experience as a Director of Operations, Director of Rooms, or senior hotel operations leader is an advantage. Strong knowledge of the employer brand standards, operational procedures, and quality assurance requirements. Proven track record in managing hotel operations, guest satisfaction, and financial performance. Benefits: Accommodation and Transport This company is an equal opportunity employer. frnch1.

Requirements

• Ensure smooth coordination between all departments to deliver an exceptional guest experience.
• Develop initiatives to enhance guest loyalty and the overall guest experience.
• The role requires a strong hospitality professional with proven the employer experience, excellent leadership skills, and the ability to drive operational performance while maintaining the highest standards of service quality.
• Minimum 5–7 years of experience in hotel operations management.
• Previous experience working with the employer is strongly preferred.
• Previous experience as a Director of Operations, Director of Rooms, or senior hotel operations leader is an advantage.
• Strong knowledge of the employer brand standards, operational procedures, and quality assurance requirements.

Skills

Benefits

• Identify training and development opportunities for associates.