Implementation Supervisor

Job description

Leads the new customer implementation process linking sales and operations from contract award to stable operation to ensure smooth transition of business. Acts as the customers’ centre of gravity for implementations and issue resolution. Drives the overall implementation project plan across all geographies and ensures delivery of all functions involved. Rolls off customer accounts once the implementation phase is completed. Works independently within defined boundaries and requires supervision on complex tasks. Applies practical methods and techniques to choose appropriate solutions from known alternatives. Requires prior work experience in a related area or practical knowledge obtained via advanced education.

Requirements

• Previous work experience in a related area
• Practical knowledge obtained through advanced education
• Proficient in solutioning by selecting appropriate alternatives
• Ability to work independently within defined boundaries
• Proficient in coaching and mentoring less experienced staff
• Ability to manage employees day‑to‑day and set priorities to ensure task completion

Skills