Front Office Supervisor

Job description

Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life. Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations. The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect. More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues. At SLS The Red Sea, every arrival sets the tone, and every departure leaves a lasting impression. As our Front Office Supervisor, you will play a key role in creating seamless guest experiences while supporting the daily operations of the Front Office team. Working closely with the Duty Manager, you will oversee front desk operations, guide the team in delivering exceptional service, and ensure every guest interaction reflects the bold, playful, and personalized hospitality that defines SLS. Key Responsibilities • Supervise daily Front Office operations, including guest arrivals, departures, room assignments, and cashiering. • Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations. • Welcome VIPs and returning guests, ensuring personalized and memorable experiences. • Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and follow-up. • Conduct daily briefings and maintain effective communication across shifts and departments. • Oversee Front Office procedures and transactions using Opera Cloud PMS, ensuring accuracy and compliance. • Coordinate with Housekeeping, Engineering, Reservations, Security, and other departments to ensure seamless guest experiences. • Identify opportunities to enhance guest satisfaction through room upgrades, upselling, and personalized recommendations. • Promote the Disloyalty loyalty program and encourage guest engagement. • Monitor guest profiles, preferences, and feedback to continuously improve service delivery. • Ensure compliance with hotel policies, financial procedures, safety standards, and guest confidentiality requirements. • Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges.

Requirements

• Minimum 2 years of experience in Front Office or guest-facing operations within a luxury, five-star, or lifestyle hotel.
• Previous supervisory experience is preferred.
• Diploma or relevant qualification in Hospitality Management is an advantage.
• Experience with Opera Cloud PMS or similar hotel management systems.
• Strong verbal and written communication skills in English are required.
• Excellent guest service, leadership, and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to remain professional and composed in a fast-paced environment.
• A positive, confident, and team-oriented approach with a genuine passion for hospitality.
• Flexibility to work shifts, weekends, and public holidays as required.

Skills