Hostess

Job description

The Hostess is responsible for creating a warm and welcoming first impression for guests by providing professional, courteous, and personalized service. She greets and escorts guests, manages restaurant reservations and seating arrangements, maintains guest flow, and ensures every guest experience reflects the luxury service standards of InterContinental Hotels & Resorts and the employer. She ensures the restaurant entrance, hostess station, tables, and surrounding areas are clean, organized, and ready before opening. She verifies reservation details in the reservation system. She handles telephone bookings, walk‑ins, special requests, and guest dining preferences. She escorts guests to their assigned or preferred tables and presents menus according to service standards. She manages seating arrangements and coordinates table allocation with the service team for smooth operations. She provides accurate waiting times and manages guest flow during busy periods. She maintains detailed knowledge of the menu, beverages, daily specials, promotions, and hotel facilities. She responds promptly and courteously to guest inquiries, requests, and complaints, ensuring appropriate follow‑up. She recognizes VIP, repeat guests, and special occasions to deliver personalized service. She coordinates with the Restaurant Manager, service team, and Culinary team to communicate guest preferences, dietary requirements, and special requests. She keeps menus, beverage lists, reservation materials, and the hostess station clean and well presented. She assists with food and beverage service when required to support smooth operations. She maintains accurate reservation records and updates guest information in the designated system. She promotes restaurant offerings and special promotions where appropriate to enhance the guest experience and support revenue generation. She maintains professional grooming, personal hygiene, and uniform standards per the employer policies. She attends departmental briefings, meetings, and training sessions as required. She follows all hotel policies, procedures, brand standards, and applicable food safety and hygiene requirements. She demonstrates awareness of occupational health and safety procedures, fire and emergency protocols, and security requirements. She performs any other reasonable duties assigned by the Restaurant Manager or Food & Beverage Management

Requirements

• previous experience in a similar position within a hotel or luxury restaurant
• diploma or certificate in Hospitality Management or a related field
• good communication and interpersonal skills
• proficiency in English
• knowledge of restaurant reservation systems and basic computer applications
• strong guest service skills
• organizational and problem‑solving skills
• ability to work under pressure and maintain a professional attitude

Skills