Guest Relations Associate

Job description

Provide exceptional customer service to all guests. Act as the main point of contact for guest inquiries and resolve issues or complaints promptly and professionally. Assist guests with booking reservations and offer product recommendations. Maintain accurate guest records and update customer information as needed. Collaborate with team members to improve guest satisfaction and contribute to the company's overall success

Requirements

• Bachelor's or Diploma degree
• excellent communication and interpersonal skills
• ability to remain calm and professional in stressful situations
• organized and detail‑oriented
• able to work flexible hours including weekends and holidays
• positive and friendly attitude

Skills