Captain

Job description

Communicates service needs to chefs and stewards throughout functions. Collects total charges for group functions and presents checks for payment. Ensures banquet rooms, restaurants, and coffee breaks are ready for service. Sets appropriate centerpieces on tables. Inspects cleanliness and presentation of china, glass, and silver before use. Checks in with guests to ensure satisfaction. Sets tables according to event type and service standards. Relays additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Follows all company, safety, and security policies and reports accidents or unsafe conditions. Maintains a clean and professional uniform and appearance. Welcomes guests according to company standards. Uses clear and professional language and answers phones with proper etiquette. Develops positive working relationships and supports team goals. Ensures adherence to quality standards. Moves, lifts, carries, pushes, pulls, and places objects up to 25 pounds without assistance. Stands, sits, or walks for extended periods. Performs other reasonable duties as requested by supervisors.

Requirements

• High school diploma or G.E.D. equivalent
• at least 2 years of related work experience
• at least 1 year of supervisory experience
• proficient communication with guests and staff
• proficient handling of special meal requests and dietary needs
• proficient application of safety and quality policies
• ability to lift up to 25 pounds
• ability to stand, sit, or walk for extended periods