Front Desk Agent - Chinese Speaker

Job description

Company Description the employer is one of the world's largest hotel groups with ten distinct hotel brands and more than 1,500 hotels in operation and under development in more than 95 countries. The collection's overarching brand promise is 'Every Moment Counts' with a signature 'Yes I Can'! Spirit of service. People are at the core of our business success and our future. Our people are true moment makers, and together we bring the culture, spirit, environment and opportunity that empowers you to be your best, every day, everywhere, all the time. Together, we make every moment count. Job Description Do you make every moment count for your true passion? Join us at the employer, where creating unforgettable moments is not just a skill, it's a sincere commitment. Are you ready to turn every check-in and check-out into an unforgettable experience? The the employer & Residence Riyadh Olaya is currently looking for a Front Office Manager to join our vibrant team. We look for individuals who go beyond the resume - those with the character, skills, talents and passion to create memorable experiences. As a Front Office Manager, you bring an unparalleled level of dedication, focus on providing exceptional service, and a true passion for creating positive guest experiences to our dynamic Front Office team. Our Front Office Managers love the hustle and bustle of life! It's not just about checking in and paying. It's about everything in between. You will manage our Front Office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest standard. You will be patient and compassionate and will have the necessary personality To host the show, while managing budgets and inventory. As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth operation of the Front Office Department. Qualifications Exceptional Customer Service: Proven ability to achieve guest satisfaction and handle complaints with a professional demeanor. Communication Skills: Clear and effective verbal and written communication with guests, employees and other departments. Leadership Abilities: Experience managing and motivating a team of front desk staff. Organizational Skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment. Problem Solving Skills: Identify and solve problems that arise at the front desk. Time Management: Effectively schedule employees and manage workflow. Staff Training: Experience supervising the training and development of your team. Knowledge of Front Desk Operations: Strong understanding of check-in/check-out procedures, reservation management, and guest billing. Adaptability: Flexibility in dealing with unexpected situations and changing priorities. This position is available to Saudi nationals only according to local regulations. Additional Information Why join the the employer? Live the magic of hospitality - Be part of a team that creates exceptional experiences and unforgettable moments every day. Let yes I can! The spirit shines as you bring hospitality to life. BUILD A GREAT CAREER - No matter your background or experience, we invest in your growth, learning and career development - helping you realize your full potential. Experience team spirit - Join an inclusive, fun and purposeful workplace. We celebrate diversity, support each other and foster a sense of belonging through employee resource groups and... Our inclusion initiatives. Lead with your ambition - your ideas, passion and leadership matter! We empower you to make a difference - in hospitality, your community and beyond. Enjoy global and local benefits - No matter where you are, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels around the world. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Requirements

• · Are you ready to turn every check-in and check-out into an unforgettable experience
• · Leadership abilities: Experience managing and motivating a team of front desk staff
• · Staff Training: Experience supervising the training and development of your team

Skills