Senior Consultant

Job description

Who Are We We Are the employer! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making the employer one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, the employer has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. About the employer BLACK the employer BLACK is the employer’ premium Restaurant Management System (RMS), designed for fine dining and casual dining restaurants that demand a higher level of operational excellence, service quality, and technology. Combining powerful restaurant management capabilities with a premium, consultative customer experience, the employer BLACK helps restaurants streamline their operations, improve efficiency, and deliver exceptional guest

Requirements

• We work closely with our customers to understand their unique business requirements, implement tailored solutions,
• and ensure they realize the full value of our technology.
• As the employer BLACK continues to grow, we are looking for talented, commercially minded professionals who understand the importance of combining technology, restaurant operations, and customer relationships to deliver an outstanding end to end experience.
• The Job in a Nutshell
• The Senior Consultant will own the complete customer lifecycle, from identifying and acquiring new customers to implementing the solution, onboarding and training restaurant teams, and managing the ongoing customer relationship.
• This is a versatile, high ownership role that combines business development, solution consulting, implementation coordination, customer training, account management, and customer success.
• The successful candidate will serve as the primary point of contact for their assigned customers, ensuring continuity, accountability, and a premium the employer BLACK experience throughout the entire relationship.
• We are looking for someone who can confidently engage with restaurant owners, investors, senior management, and operational teams, understand their business challenges, recommend the right solutions, and ensure successful implementation and long term adoption.
• This role is ideal for a professional who enjoys owning outcomes rather than performing a single function. You will be responsible for winning customers, getting them live successfully, ensuring their teams can use the system effectively, retaining their business, and identifying opportunities for growth.
• Main Task & Responsibilities
• 1. Business Development and Customer Acquisition
• Identify, prospect, and acquire new the employer BLACK customers within the fine dining and casual dining segments.
• Build and maintain a qualified sales pipeline through networking, referrals, market research, and direct engagement with restaurant owners and decision makers.
• Understand prospective customers’ business models, restaurant workflows, operational challenges, and technology requirements.
• Lead discovery meetings, product demonstrations, solution presentations, and commercial discussions.
• Prepare tailored proposals, manage negotiations, and drive opportunities from initial engagement through to successful closure.
• Build strong relationships with restaurant owners, investors, general managers, and key decision makers.
• Maintain accurate sales pipeline records, forecasts, and opportunity updates.
• 2. Implementation and Deployment
• Take ownership of the customer journey following deal closure, ensuring a smooth transition from sales to implementation and go live.
• Conduct discovery sessions to understand customer requirements, operational workflows, branch structures, and deployment needs.
• Develop and manage implementation plans, milestones, timelines, and customer readiness checklists.
• Coordinate with internal teams, including implement

Skills