Guest Service Agent

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Your day-to-day will include: kicking off truly memorable guest experiences with the warmest of welcomes, acknowledging the employer Rewards Club members and returning guests, taking and managing payments, making the check-in and check-out process feel swift and seamless, staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations, and being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

Requirements

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Problem-solving skills - will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
• 5+ years of experience

Skills