Lobby Butler

Job description

## Company Description ** Join ** ** us at Accor, ** ** where ** ** life comes to life ** ** with ** ** passion! ** As a pioneer in the art of responsible hospitality, the Accor Group brings together more than 45 brands, 5,600 hotels and 10,000 restaurants and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to continue innovating and challenging the status quo. By joining us, you will become a lover of the heart because hospitality is, first and foremost, the work of the heart. At the employer Shahad Madinah, our guests experience profound spiritual well-being, just a few steps away from the Prophet’s Mosque. Located near one of Saudi Arabia's most sacred sites, our 5-star resort seamlessly combines local traditions with elegant French hospitality. You will join a caring environment and team where you can be everything you are. You will be in a supportive place to grow, self-actualize, discover other careers and pursue career opportunities, in your hotel or other hospitality environments, in your country or anywhere in the world! You'll enjoy exclusive industry-specific and offshore benefits, as well as strong recognition for your daily commitment. Everything you do with us, regardless of your profession, will provide a deep sense of meaning, creating lasting, memorable and impactful experiences for your company. For customers, for your colleagues and for the planet. **Hospitality** **is** **a** **Work** **of** **heart****,** ## Job Description * Welcoming, assisting and seeing off guests with warmth and professionalism. * Anticipate guests' needs and preferences. * Providing personalized and luxurious service throughout the stay. * Dealing with Guest requests and special arrangements are handled discreetly. * Assist VIP guests and organize special events. * Coordinate with front office, housekeeping, food and beverage and other departments. * Provide information about hotel facilities, services and local attractions. * Dealing with guests' concerns professionally and ensuring a quick solution. * Maintain high standards of cleanliness, etiquette, confidentiality and luxury hospitality ## Qualifications * Minimum experience as a butler or in a similar role in the luxury hospitality industry * Proven supervisory experience managing a team of service professionals * Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members and other departments * Strong leadership abilities and talent for mentoring and developing employees * Proficiency in household management software and the MS Office suite * Exceptional attention to detail and problem-solving skills Superior time management and multitasking abilities In-depth knowledge of etiquette and protocol And Luxury Service Standards * Familiarity with Middle Eastern customs and etiquette extremely beneficial * High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred * Professional Butler certification is a plus * Fluency in English and either Turkish or French is required. Fluency in Arabic is highly desirable * Flexibility to work various shifts, including weekends and holidays * Ability to maintain confidentiality and exercise discretion at all times

Requirements

• Minimum 0-2 years of experience as a butler or in a similar role within the luxury hospitality industry
• Proven supervisory experience in managing a team of service professionals
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
• Strong leadership abilities and a talent for mentoring and developing staff
• Proficiency in household management software and MS Office suite
• Exceptional attention to detail and problem-solving skills
• Superior time management and multitasking abilities
• In-depth knowledge of etiquette, protocol, and luxury service standards
• Familiarity with Middle Eastern customs and etiquette is highly advantageous
• High school diploma or equivalent required
• Bachelor's degree in Hospitality Management or related field preferred
• Professional butler certification is a plus
• Fluency in English and either Turkish or French is required. Proficiency in Arabic is highly desirable
• Flexibility to work varying shifts, including weekends and holidays
• Ability to maintain confidentiality and exercise discretion at all times

Skills