General Area Housekeeping Supervisor - Local

Job description

## Company Description Join a hotel member of another company network, whose portfolio includes more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations. We here believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile and every action contributes to creating a positive and unforgettable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Seize the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description **Job Overview** Housekeeping General Area Supervisor includes and directs housekeeping line staff to ensure guest rooms, common areas and back of house areas are cleaned and maintained to the employer Red Sea luxury service standards. To lead a team of public area attendants to ensure that lobbies, restaurants, restrooms and all common areas are clean, well-maintained and in keeping with the high design and luxury standards of Faina Red Sea. This role is to manage recruitment, inspections and training of line staff. The ideal candidate leads by example, ensures compliance with brand and regulatory standards, and contributes to delivering an exceptional guest experience. **DUTIES AND RESPONSIBILITIES** *Sup Supervise all housekeeping activities related to public areas, ensuring cleanliness, organization and presentation of all areas accessible to guests and staff, including lobbies, elevators, hallways, bathrooms, doorways, hallways, outlets, spa areas, back of house corridors and service elevators. * Develop and manage daily to-do lists and schedules Cleaning providers of common areas, ensuring full coverage and timely completion of tasks. * Ensure all high traffic areas are ready during key guest arrivals, dining and event periods, maintaining a strong focus on first impressions and high visibility areas. * Provide on-the-spot training, reinforce brand standards and guide team members through daily operational requirements. * Ensure proper use, care and storage of equipment, chemicals and housekeeping tools, with particular emphasis on safety and efficiency. * Coordinate and supervise service evaluations for exterior maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, facade cleaning, and indoor plant care. * Maintain up-to-date inventories of all cleaning equipment, machines and materials relating to public areas. Report violations and ensure timely renewal. * Assign cleaning tasks and areas to housekeeping line staff and monitor their performance. * Inspecting the rooms, the hall, yes, the hallways, and the public areas for cleanliness and order. * Conduct training courses, cleaning methods, equipment uses and safety procedures. * Manage stocking and ordering of cleaning supplies to ensure availability and budget compliance. * Resolve any hygiene issues or complaints in a timely and effective manner. * Prepare reports on management activities, staff performance and resource utilization. * Supervise and inspect housekeeping line staff, ensuring daily tasks are completed. * Conduct quality checks to let Faena's cleanliness, presentation and service standards are 5-star from Forbes. * Assist in developing training programs and facilitating the onboarding of new team members. * Monitor inventory of linens, amenities and supplies, ensuring par levels and timely restocking. * Liaise with the front office, engineering and other departments to ensure smooth service delivery and guest satisfaction. * Support the Health and Safety Regulations Compliance Department. * Handling lost and found items, deep cleaning projects and preparations for VIP arrivals. * Respond to guest service requests and manage in-room service recovery wisely and professionally. ## Qualifications * Diploma or Certificate in Hospitality Management or related

Requirements

• schedule shifts
• handle customer complaints
• assess cleanliness of areas
• train employees
• manage health and safety standards
• manage budgets

Skills