Banquet Supervisor - Audio Visual

Job description

Position Summary: Verify AV equipment is in inventory before events. Set up, operate, and troubleshoot all equipment and systems. Ensure equipment is fully operational, repair or clean when needed. Secure and dress loose wires/cables. Label broken equipment. Check delivered equipment and room setup against the Banquet Event Order. Communicate additions or deletions to flowsheets. Break down, remove, and secure equipment. Set up and maintain the property's portable audio system. Operate and maintain the house audio system. Assist and instruct guests on proper AV equipment usage. Upsell AV services. Monitor equipment operation. Read, understand, and follow the employer Visual Productions SOPs. Assist management in hiring, training, motivating, and coaching employees; serve as role model and first contact for the Guarantee of Fair Treatment/Open Door Policy. Follow company policies and procedures. Report accidents, injuries, and unsafe conditions; complete safety training and certifications. Maintain clean, professional uniform and appearance, protect confidential information and company assets. Welcome guests per company standards, anticipate service needs, and express genuine appreciation. Speak clearly and professionally; prepare and review documents accurately. Answer phones with proper etiquette. Build positive working relationships, support team goals, and respond to employee concerns. Ensure quality standards and recommend improvements for efficiency, productivity, safety, and cost savings. Visually inspect tools and equipment. Lift, carry, push, pull, and place objects up to 50 lb without assistance. Use computers/POS systems for data entry. Navigate stairs or service ramps. Perform other reasonable duties as assigned by supervisors

Requirements

• High School diploma or G.E.D. equivalent
• at least 2 years related work experience
• at least 1 year supervisory experience
• no license or certification required
• proficient with the employer Visual Productions SOPs
• clear and professional communication skills
• ability to lift up to 50 pounds without assistance
• ability to use computer and POS systems.

Skills