Fashion Consultant

Job description

Who are we? We are the leading partner in the luxury goods sector in the Middle East, as we own more than 600 stores in addition to 300 brands, and we have more than 65 years of experience in the region - which has made us a major player in the beauty, fashion and gift sectors by providing distinguished services to our partners and enabling us to delight all our customers. We are rapidly transforming from a traditional luxury retail distribution and retail organization in the Middle East to a hybrid retail organization that makes the luxury experience accessible to our customers everywhere. To support the next phase of our growth, we aim to build a team with world-class specifications, and to employ technology and data to continuously develop every aspect of our operations, from traditional retail to the supply chain and customer loyalty. That's why we're looking for the best talent and abilities to join us on our journey to explore new horizons together. Your job duties At the employer, we express everything that is exceptional and unique. As a Fashion Consultant, you will be responsible for achieving individual and overall sales goals while providing an exceptional guest experience and supporting customer relationship management, customer experience, and other key initiatives related to customers and employees in the store. Through your job we expect you to perform the following tasks: · Collect data on customer behavior and best- and least-selling products, which will be a key component of business process reviews. · Strengthen customer relationships through a comprehensive, multi-channel approach. · Provide feedback And information regarding the product to the customer before the purchase process. · Enhancing the employee loyalty measurement index through employee initiatives, culture and experiences. · Ensure adherence to visual merchandising guidelines and standard operating procedures. · Ensure that the electronic purchase process and then pick-up from the store are carried out in accordance with service level agreements. · Ensure that customer data is obtained according to the requirements of the marketing team. · Promote customer loyalty program (MUSE) and stay updated on e-application offers etc. · Providing support regarding in-store marketing activities. · Keeping up with all our brand social media activities and campaigns. · Boost in-store sales. · Support in-store customer experience initiatives. · Delivering observations regarding effective and ineffective matters within the store. The ingredients for your success · Experience in sales or customer service with luxury retail brands is preferred. What we can offer you With us, you will turn your ambitions into reality. We will help you design your practical journey through rich experiences, learning and development opportunities, and dealing with different tasks within the framework of your role or through your internal mobility. Every day, our group creates diverse career paths for exceptional people. We value the value you bring to us, and strive to offer a competitive benefits package that includes healthcare, contributions to children's education, remote work policies, flexible work policies, as well as exclusive employee discounts. We believe that inspiring our customers and giving them joy and happiness depends primarily on diversity. Intellectual and cultural diversity and constructive differences in abilities and viewpoints. Accordingly, the the employer is committed to the principles of inclusion and diversity in everything it does. We examine all applications from a perspective based on merit and equal opportunities, regardless of gender, age, race, religion, or origin, with our constant keenness to benefit from the competencies of people of determination

Requirements

• We are the leading partner in the luxury goods sector in the Middle East, as we own more than 600 stores in addition to 300 brands, and we have more than 65 years of experience in the region - which has made us a major player in the beauty, fashion and gift sectors by providing distinguished services to our partners and enabling us to delight all our customers.
• Experience in sales or customer service with luxury retail brands is preferred.

Skills