Senior Welfare Officer

Job description

The Senior Welfare Officer oversees employee welfare programs and initiatives. Develops and implements policies that enhance employee satisfaction. Provides guidance to staff facing personal or work-related challenges. Coordinates with counseling services and healthcare providers as needed. Promotes a positive work culture through wellness activities and events. Coordinates all employee relations issues among workers, contractors, and clients. Receives and addresses worker issues at accommodation and site. Collaborates with HR and Safety departments. Offers support to workers showing signs of mental depression. Advocates general well‑being of resident communities. Organizes activities that improve staff welfare and foster cross‑cultural exchange. Maintains good employer‑employee relationships. Counsels and motivates employees on personal and family matters. Ensures labor grievances are raised and resolved promptly. Attends workers’ committee meetings

Requirements

• Proficient understanding of relevant employment laws related to employee well‑being
• knowledge of occupational health and safety regulations
• knowledge of employee benefits programs including health insurance and wellness initiatives
• effective communication skills
• understanding of continuous improvement for well‑being programs based on feedback
• ERP knowledge preferably SAP functional skills
• minimum 5 years of work experience
• 3 years of relevant welfare experience
• GCC experience is a plus
• Bachelor's degree in any related field
• diploma
• resilience
• leadership
• agility
• grievance procedures knowledge
• employee relations knowledge
• welfare processes knowledge
• employee self‑service knowledge
• AI fluency.