Senior Professional Services Consultant

Job description

Job Description At the employer, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your the employer spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and the employer Healthy Workforce honors three years running · and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 · evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”. In a world where you can be anything, Be the employer Senior Professional Services Consultant We have an opportunity for a Senior Professional Services Consultant to join our Professional Services Solutions team located in Riyadh, Saudi Arabia, reporting to the Director of Professional Services Solutions for EMEA. In this pivotal role, you will work to accelerate customer adoption of our products by providing installation services and technical leadership to our customers. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. the employer allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You’re the ideal candidate if you have experience with software development, networking, and/or security, and are dedicated to providing outstanding customer service and satisfaction. You will be expected to hit billable utilization targets as well as for ways to add value to our customers. Be a Contributor · What You’ll Do Understand customer business requirements, pain-points, and be able to translate them into actionable implementation projects Work closely with customers and other the employer Professional Services team members to meet customer technical and business challenges utilizing the employer products (NIOS, UniversalDDI, the employer Threat Defense) as quickly as possible Create project technical documentation Perform the employer upgrades/refreshes for customer environments Ensure projects complete successfully, on time and on budget, achieving project goals with a customer satisfaction score of 95 or above Leverage AI-powered tools and insights to enhance customer discovery, accelerate services scoping, improve proposal quality, and drive efficient pre-sales engagement while maintaining sound professional judgment and customer focus Mentor customers on the employer technology as part of project delivery Mentor the employer on the employer implementation best practices Contribute to the Professional Services knowledge base Establish outstanding relationships, trust, and collaboration with the regional Professional Services, Support, and Sales teams Be Prepared · What You Bring 3+ years in professional services delivery and consulting, BlueCat, or Palo Alto Networks experience is a plus Experience working in a SaaS networking and/or software security is a plus Experience with DNS, DHCP, and IP address management is a plus Experience with DevOps tools such as Terraform, Ansible, Jenkins, etc. is a plus Experience with cloud platforms (AWS, GCP, and Azure) is a plus Excellent communication skills, influencing skills, and the ability to present at internal and external meetings A customer-centric mindset

Requirements

• conclude business agreements
• identify financial resources
• implement strategic planning
• develop business plans
• maintain contract administration
• identify necessary human resources

Skills