Executive Housekeeper

Job description

JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE

Requirements

• High school diploma or GED
• 2 years experience in the housekeeping or related professional area
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• CORE WORK ACTIVITIES
• Managing Housekeeping Operations
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
• Works effectively with the Engineering department on guestroom maintenance needs
• Supervises the property general cleaning schedule
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Inventories stock to ensure adequate supplies
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms
• Supports and supervises an effective inspection program for all guestrooms and public space
• Communicates areas that need attention to staff and follows up to ensure understanding
• Ensures all employees have proper supplies, equipment and uniforms
• Managing Departmental Costs
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
• Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints
• Strives to improve service performance
• Empowers employees to provide excellent customer service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Conducting Human Resources Activities

Skills