Executive-Sales

Job description

The role of Executive-Sales involves contacting appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Using sales techniques that maximize revenue while maintaining existing guest loyalty to the employer, including up-selling. Determining and giving complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promoting awareness of brand image internally and externally. Processing requests for redeeming the employer Rewards points. Processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Entering the employer Rewards information into appropriate software when taking guest reservations. Answering, recording, and processing all guest calls, requests, questions, or concerns. Performing general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assisting management in training and motivating employees; serving as a role model. Following all company policies and procedures; ensuring uniform and personal appearance are clean and professional; maintaining confidentiality of proprietary information; protecting company assets. Welcoming and acknowledging all guests according to company standards; anticipating and addressing guests’ service needs; thanking guests with genuine appreciation. Speaking with others using clear and professional language; preparing and reviewing written documents accurately and completely; answering telephones using appropriate etiquette. Developing and maintaining positive working relationships with others; supporting team to reach common goals; listening and responding appropriately to the concerns of other employees. Monitoring the performance of others to ensure adherence to quality expectations and standards. Reading and visually verifying information in a variety of formats. Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Performing other reasonable job duties as requested by Supervisors

Requirements

• Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience.. You should have the ability to communicate in English
• proficiency in using office software
• experience working with reservation systems.

Skills