Integration Engineer (Metronome)

Job description

You will help customers implement Metronome successfully and realize value quickly. You will lead technical work across requirements gathering, solution and integration design, configuration, testing, data migration, launch, and handoff. Responsibilities include conducting discovery and scoping to understand customer challenges in billing, product launches, pricing and packaging, quote-to-cash, and customer experience; supporting customers throughout the implementation lifecycle; providing expert guidance on usage‑based pricing models; configuring the Metronome platform for customers; designing integrations between Metronome APIs and customer systems such as CRM, CPQ, payment and tax, ERP, and analytics tools following best practices; acting as a liaison between customers and Metronome R&D teams; partnering with implementation managers and project team members to provide visibility and identify risks; building relationships across customer organizations from operators to C‑suite executives; advising customers on integration and pricing strategies; and ensuring effective handoff to Customer Success and Technical Support.

Requirements

• 5+ years of experience in technical or customer‑facing roles involving SaaS products
• experience leading complex implementations for enterprise technology companies
• experience working in fast‑moving environments that value initiative and ownership
• ability to quickly learn and communicate technical concepts to technical, go‑to‑market, and finance stakeholders
• interest in building and improving go‑to‑market playbooks, processes, and reusable assets
• ability to travel approximately 30% of the time depending on customer needs
• deep knowledge of quote‑to‑cash processes and experience integrating with Salesforce, NetSuite, CPQ systems, and the the employer ecosystem
• experience as a software engineer, product manager, or other technical role
• strong understanding of project and program management fundamentals
• experience working with stakeholders in finance, engineering, product, sales operations, or billing operations
• experience with logs, metrics, billing, finance, infrastructure, or financial tooling and concepts.

Skills