Reception Supervisor

Job description

The Reception Supervisor is responsible for overseeing all reception and guest welcoming operations within the dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. The role manages the reception team, including the Head Hostess and Hostesses/Receptionists, ensuring that service standards, guest engagement, and operational procedures are consistently maintained. The Reception Supervisor plays a key role in enhancing the overall guest experience by supervising reception operations, coordinating guest flow, and ensuring accurate communication of the dining hall’s offerings and events. While primarily a managerial role, the Reception Supervisor will also support and cover reception shifts when required to maintain operational coverage

Requirements

• Minimum 8 years of experience in hospitality, guest relations, or reception operations
• At least 5 years of experience in a supervisory or managerial role
• Experience in restaurants, hotels, food halls, or large hospitality venues is preferred

Skills