Senior Operation Specialist

Job description

This role involves overseeing the daily operations of the dining hall, ensuring smooth service and efficient coordination between teams and floors. It also includes ensuring operational standards, procedures, and service guidelines are consistently implemented across the venue. The Senior Operation Specialist must monitor operational performance to ensure efficient service delivery and high guest satisfaction. Additionally, the role involves coordinating with Assistant Managers and Supervisors to ensure operational readiness throughout service periods. It also includes supporting the recruitment, onboarding, and training of operational staff when required, and monitoring staff performance and providing feedback to Assistant Managers and Supervisors. The role requires identifying opportunities to improve operational efficiency and guest satisfaction, and ensuring teams maintain a professional and service-oriented approach

Requirements

• Minimum 6-8 years of experience in hospitality or food and beverage operations
• at least 3 years of experience in a supervisory or managerial role
• experience in high-volume restaurants, hospitality venues, or food halls is preferred

Skills