Key Account Manager

Job description

About us We are the employer! A leading restaurant management ecosystem and payment technology provider. Founded in 2014, it is headquartered and has offices in 5 countries, including the United Arab Emirates, Egypt, Jordan, and Kuwait. We currently serve customers and partners in over 35 different countries around the world. Our innovative products have processed over 6 billion applications (yes, 1 billion with Class B) to date! This makes the employer one of the fastest growing SaaS companies ever in the MENA region. the employer also achieved three rounds of funding, with the last round raising $170 million in the largest SaaS funding round in the MENA region, enhancing its innovative capabilities to provide better service to business owners. The Job in Brief As a Key Account Manager at the employer, you will be at the forefront of our business, responsible for managing and strengthening relationships with our organization and key customers. You will play a pivotal role in driving revenue growth, ensuring customer satisfaction and expanding our market presence. This position requires a strategic mindset, strong interpersonal skills, and a passion for providing exceptional service. What you will do • Build and maintain strong, long-term relationships with the organization and key customers, and understand their business needs and goals. • Proactively identify opportunities to sell additional products or services to existing the employer customers. • Gain a comprehensive understanding of the assigned client's needs, business goals, and processes to ensure their success in adopting and deploying the employer • Drive revenue growth through effective account management, negotiation, and contract renewals. • Serves as a point of contact Core to key customers, advocate for their needs within the organization and ensure their satisfaction. • Stay informed of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks. • Enhance customer retention through improved engagement, meeting customer needs, exceeding expectations, and providing exceptional service. • Collect customer feedback and insights to inform product development, service improvements, and process improvements. • Monitor key account metrics, analyze performance data, and prepare regular reports to track progress and identify areas for improvement. • Work closely with cross-functional teams including sales, onboarding, marketing, and product development to align strategies and deliver exceptional value to customers. • Provide guidance and support to customers on product usage, troubleshooting, and best practices to maximize return on investment. • Be the voice of customers internally and help senior leadership understand product concerns, deficiencies, and missing features that matter to customers. WHAT WE'RE LOOKING FOR • Demonstrated success in driving revenue growth and managing large enterprise accounts. • Customer focused mindset with a passion for providing exceptional service. • Restaurant operations experience a plus. Who will excel What we offer you We believe that you will love working at the employer! • We have an inclusive and diverse culture that encourages innovation and flexibility within the offices. • We offer highly competitive compensation packages, including bonuses and stock potential. • We prioritize personal development and offer regular training and an annual educational grant to meet new challenges and grow your career in a high-stakes environment. growth. • We provide autonomy, direction and challenging goals that create amazing opportunities for you and the company

Requirements

• Demonstrated success in driving revenue growth and managing large enterprise accounts.
• Customer focused mindset with a passion for providing exceptional service.
• Restaurant operations experience a plus.

Skills