Reservations Agent

Job description

About the employer: the employer is a global leader in luxury hospitality and operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, the employer changed the face of luxury hospitality with the opening of the iconic the employer Burj Al Arab. About the Job: An exciting opportunity has arisen for a Reservations Agent to join the employer The Red Sea. The main duties and responsibilities of this role include: Responding to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month. Answering calls within 3 rings with proper greetings, adhering to IFH & LQA standards. Gathering and updating all necessary guest details during the booking process in Opera. Maintaining proper and professional email and telephone etiquette. Thoroughly reading all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments. Communicating last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly

Requirements

• The ideal candidate for this position will have the following experience and qualifications: A service-driven professional with 1–2 years of experience in a customer service or hospitality environment, preferably within a luxury 5-star hotel. Strong communication and collaboration skills, enabling effective coordination with internal stakeholders including Front Office, Finance, and Food & Beverage teams. Proven ability to interact professionally with guests, visitors, travel agents, tour operators, and DMC partners, ensuring a consistently high standard of service. Holder of a High School Diploma or equivalent, with a Diploma or Bachelor’s degree in Hotel Management or a related field considered an advantage, and a genuine passion for guest experience excellence.

Skills