Bell Desk Supervisor

Job description

Greet guests and inform them of property amenities, services, hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and designated bell areas. Assist guests/visitors in and out of vehicles, including loading and unloading luggage. Supply guests with directions and arrange transportation such as taxi cabs, shuttle buses, and limousine services, recording advance transportation requests as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors and follow up to ensure requests or problems are resolved to their satisfaction. Serve as a departmental role model, assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Develop and maintain positive working relationships with others. Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome all guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak using clear, professional language and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move at a speed required to respond to work situations. Stand, sit, or walk for an extended period or an entire work shift. Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance. Grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as stairs and service ramps. Reach overhead and below knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by supervisors.

Requirements

• High School diploma or G.E.D. equivalent
• At least 1 year of related work experience
• Less than 1 year supervisory experience

Skills