Customs Clearance Coordinator

Job description

Join the JINGDONG Logistics team that values collaboration, ownership and high‑quality results in a fast‑paced environment. Review and organize required documents in Saudi Arabia, ensuring accuracy, completeness and timely submission for shipment release. Manage Saudi customs systems using Fasah, Bayan and SABER to track declarations, approvals and duty/tax calculations. Handle customs inspections, shipment holds and document discrepancies, coordinating resolutions with customers, suppliers and brokers. Coordinate import permits and regulatory approvals with SFDA, CITC and GACA. Maintain accurate customs records, reconcile charges, duties, taxes and invoices. Monitor changes in Saudi customs regulations, identify clearance risks and support process improvements to boost efficiency and customer experience.

Requirements

• 2–3 years experience in customs clearance coordination in Saudi Arabia
• knowledge of Saudi import and export customs procedures
• familiarity with ZATCA and SASO requirements, HS classification and customs valuation
• proficiency with Fasah and Bayan platforms
• preferred familiarity with SABER conformity certification
• fluent Arabic (speaking, reading, writing)
• good working English proficiency
• strong communication, coordination, problem‑solving and document management skills
• detail‑oriented and proactive in following up clearance exceptions
• strong compliance and risk awareness
• meet Saudi localisation (Nitaqat/Saudisation) requirements
• Saudi nationals preferred.

Skills