Receptionist

Job description

Welcomes and assists employees, visitors, tenants and VIP/VVIP guests professionally. Provides efficient and responsive front desk/help desk service. Manages visitor registration, records and access coordination. Coordinates with Security and Control Room teams for visitor access approvals. Provides directions, information and assistance to visitors and employees. Handles reception inquiries and supports front‑of‑house services. Assists visitors in resolving requests or coordinates with the relevant department until resolved. Supports VIP/VVIP arrivals, meetings and special events. Escalates security‑related issues to the on‑duty Security team immediately. Maintains professional appearance, proper grooming, confidentiality and high customer service standards. Prepares daily reception logs and reports significant or urgent matters. Complies with SRMG News procedures, security instructions and escalation protocols.

Requirements

• adhere to organisational guidelines
• company policies
• customer service
• communicate with customers
• greet guests
• communicate by telephone

Skills