Technical Support Specialist (SaaS - SQL)

Job description

The role supports enterprise clients in a live SaaS environment where reliability, performance, and data accuracy are essential. Investigates technical issues across databases, applications, and infrastructure. Utilizes SQL expertise to diagnose issues and determine root causes. Collaborates with technical client stakeholders and engineering teams to resolve complex problems. Gains hands‑on experience with Microsoft technologies including Azure, SQL Server,.NET, and Angular. Ideal for a proactive problem‑solver aiming to deepen technical expertise and advance toward senior support, DevOps, or engineering roles.

Requirements

• Professional technical support experience of at least 3 years in a SaaS or software environment
• strong SQL skills for writing queries and investigating production data
• production application support experience with critical availability
• cross‑layer troubleshooting across databases, applications, and networks
• remote server experience using RDP
• strong English communication to explain complex technical issues
• initiative and ownership with independent investigation
• knowledge of.NET, IIS, and Azure
• exposure to Level 2 or Level 3 support
• familiarity with SSO protocols such as SAML and OAuth
• experience collaborating with distributed remote teams
• familiarity with Jira, SQL Profiler, monitoring/logging tools, and Power BI
• proficiency in French and/or Spanish.

Skills