Technical Support Specialist

Job description

We are looking for a Technical Support Specialist to work in the Riyadh area. This position is full-time

Requirements

• Requirements: Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline. Relevant professional certifications such as Microsoft Certifications, CompTIA A+, Network+, ITIL, Cisco CCNA, or equivalent are preferred. Minimum 5 years of experience in IT support, service desk, desktop support, or infrastructure support roles. Previous experience supporting engineering consultancies, infrastructure projects, construction projects, or large corporate environments is preferred. Experience working in multi-user environments and supporting both office and site-based personnel. Familiarity with project delivery environments and construction sites would be advantageous. Strong knowledge of Microsoft Windows operating systems and Microsoft 365. Experience with Active Directory, Azure Active Directory, Exchange Online, and SharePoint. Understanding of networking principles including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies. Experience supporting printers, scanners, mobile devices, audiovisual, and video conferencing systems. Familiarity with IT service management tools and ticketing systems. Understanding of information security practices and cybersecurity principles. Knowledge of data backup and recovery procedures.； Experience in working in multi-user environments and supporting both office and site-based personnel.； Familiarity with project delivery environments and construction sites is advantageous.

Skills