Guest Experience Agent

Job description

The role includes assisting guests with check-in and check-out procedures · updating repeat guest history · and enhancing personal services. It also involves handling guest complaints and comments in a professional manner · driving sales within the hotel and increasing revenue · and maintaining effective communication with other departments to fulfill guest requests efficiently

Requirements

• Diploma or Bachelor's degree in Hospitality Management or a related field · previous experience in front desk or guest services · good communication skills in Arabic and English · ability to work flexible shifts · including weekends and public holidays · knowledge of Opera PMS

Skills