Front Desk Agent

Job description

The Front Desk Agent welcomes guests and facilitates check‑in and check‑out procedures. Handles reservations, allocates rooms, and issues invoices accurately. Provides information on hotel services, facilities, and local attractions. Responds promptly to guest requests and complaints professionally. Coordinates with housekeeping, catering and other departments to meet guest needs. Adheres to front desk procedures, service standards, safety regulations and compliance. Maintains accurate records of guest interactions and transactions in the hotel management system. Builds positive relationships with guests through personalized attentive service. Utilizes hotel systems and digital tools effectively for reservations and services. Shares guest feedback and suggests improvements to enhance the experience

Requirements

• JIT
• compliance

Skills