Account Manager - Thermal (Cement)

Job description

Job Description: The Sales Account Manager is responsible for leading and developing the commercial activities related to industrial minerals for refractory applications. This role involves driving revenue growth, developing strategic customer relationships, and ensuring alignment with the company’s technical, quality, and supply chain requirements. Responsibilities include execution of the commercial strategy, analysis of commercial results, identification of improvement opportunities, implementation of the sales strategy, monitoring pipeline development, key performance indicators (KPIs), and sales forecasts. The role also includes market and business development, identification of new business opportunities in the refractory industry, management of long sales cycles, building strong relationships with technical and procurement teams, support for the sales team in complex negotiations, long-term supply contracts, and pricing strategies. Additionally, the role involves key account and customer relationship management, engagement with major customers and strategic accounts, participation in technical meetings, audits, and customer qualification processes, representation of the company at industry conferences, trade fairs, and technical events. The role also requires internal coordination and cross-functional collaboration, working closely with R&D, Quality, Operations, and Supply Chain to meet customer expectations, communicating market and customer feedback to help improve product quality and innovation, ensuring alignment between production capacities, product specifications, and customer demand, and collaborating with the finance department on pricing structures and commercial policies. The role also includes reporting and performance monitoring, preparation of regular reports on sales performance, forecasts, and market developments, ensuring accurate CRM usage and data reliability across the team, tracking profitability, managing budgets, and contributing to annual commercial planning

Requirements

• 5-10 years of experience in industrial sales
• Previous experience in refractory minerals, ceramics, metallurgy, mining, or industrial materials strongly preferred
• Degree in Business, Engineering, Materials Science, or related field
• English fluency required
• Strong knowledge of industrial minerals, refractory products, or high-temperature applications
• Solid understanding of materials science, mining, or industrial manufacturing (a strong asset)
• Experience with long-term B2B contracts and technical sales cycles
• Proficiency with CRM systems (Salesforce, HubSpot, or equivalent) and data analysis tools
• Results-driven mindset with strategic thinking and decision-making ability
• Excellent communication, negotiation, and interpersonal skills
• High level of organization, rigor, and autonomy.

Skills