Director of Operations (Pre-opening) - Dammam Airport

Job description

Exceptional hospitality starts with you. Join the Hotels team to brighten a guest’s day every time you come to work. As Director of Operations, you will lead daily hotel operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards. You will monitor guest service trends, assess overall satisfaction, and drive strategies to enhance the guest experience and improve long‑term service quality. You will identify gaps in processes or team performance and implement improvement strategies. You will lead quality and service initiatives by setting goals, enabling service recovery, and tracking guest satisfaction metrics. You will cultivate a high‑performing team through performance management, professional development, and recognition programs

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now with urgency and discipline
• Knowledge of the employer core values
• Proficient in managing hotel operations
• Proficient in shaping guest experience strategies
• Proficient in measuring guest satisfaction metrics
• Proficient in developing and motivating teams

Skills