Guest Relations Executive - Front Office - Jabal Omar

Job description

About the employer: a global leader in luxury hospitality operating 29 properties in 11 countries. About the employer Jabal Omar, Makkah: located minutes from Masjid Al Haram, spread over four towers with dining venues, retail outlets, gym, executive lounge and meeting spaces, offering views of the Grand Mosque and cuisines from Mediterranean, Persian, Middle Eastern and Southeast Asian regions. About the role: provides a warm welcome in line with the employer brand standards; remains observant and responds to guests at the hotel entrance and guest relations desk; escorts guests to their rooms/suites/Gold lounge and conducts a full hotel tour; handles guest inquiries and complaints, resolving them quickly, courteously and professionally; alerts the Guest Relations Supervisor/Manager or senior Front Office Management of any issues during a shift; possesses knowledge of all room types, rates and hotel facilities

Requirements

• Problem solving and decision‑making skills
• highly organized with strong planning abilities
• proficient in English and Arabic (verbal and written)

Skills