Supplier Management Supervisor

Job description

Accountabilities Vendor Registration & Records Quality Assurance Review and quality assure vendor registration, documentation updates and data maintenance completed by Vendor Management Representatives, ensuring required legal, financial, technical, HSE and compliance evidence is complete, current and accurately recorded in Oracle and approved systems. Resolve material documentation gaps, registration exceptions and eligibility risks, escalate matters requiring further review or approval. Vendor Performance & Status Governance Establish and maintain the vendor performance evaluation process, including KPI collection, validation, performance reviews, corrective actions and communication of outcomes. Vendor Portal & System Access Support Act as the principal point of contact for vendors experiencing access, registration or system-use issues. Diagnose and resolve issues within the role's remit, or direct vendors to the appropriate the employer support channel and track resolution to closure. Maintain clear guidance and communication for vendors on registration, PQQ, documentation and system-access requirements. PQQ Management & Vendor Pre-Qualification Manage the end-to-end Pre-Qualification Questionnaire (PQQ) process, including coordinating PQQ issuance, monitoring vendor responses, tracking evaluation status and recording whether vendors have passed, failed or require further information. Maintain current, category-specific PQQs for each sourcing category, ensuring the relevant criteria and supporting-document requirements remain up to date. Ensure approved PQQ outcomes are recorded and valid for one year, with timely renewal or re-assessment triggered before expiry. Team Supervision, Stakeholder Coordination & Reporting Allocate work, set priorities and coach Vendor Management Representatives, review output quality, workload, service levels and case ageing. Coordinate with Category Management & Sourcing, end users, and Finance on vendor eligibility, performance, risks and corrective actions. Provide accurate reports on vendor population, PQQ status and expiry, registration quality, system-access cases, performance, preferred vendor list changes, status actions, risks and improvement opportunities. Policies, Processes and Procedures Supply Chain Policy Supply Chain Procedures Vendor pre-qualification and performance evaluation requirements Company specific policies and procedures as required

Requirements

• Academic Qualifications
• Bachelor's degree in Supply Chain Management, Business Administration, Procurement, or equivalent is required
• Further specialised education in the field would be considered advantageous
• CIPS / CSCP certification is a plus
• Professional Experience
• 5-8 years of experience in vendor management, supplier relationship management, procurement, supply chain operations or related roles
• Demonstrated experience in vendor pre-qualification, registration, supplier performance or supplier risk management
• Experience supervising, coaching or providing quality oversight to vendor management staff is advantageous
• Prior experience in a University, Government, or large institutional procurement environment is advantageous
• Technical Competencies / Skills and Languages
• Fluent in both English & Arabic
• Vendor Pre-Qualification, Registration and Lifecycle Management
• Supplier Performance and Relationship Management
• Vendor Risk, Compliance and Status Governance
• Preferred Vendor List Management
• Team Supervision and Quality Assurance
• Stakeholder Collaboration and Coordination
• Documentation, Reporting and Records Management
• Analytical and Problem-Solving Skills
• Attention to Detail and Accuracy
• ERP or database system knowledge and experience - preferably Oracle Fusion
• Time management and organisation skills

Skills