Guest Service Agent

Job description

Your role creates memorable guest experiences. Greet guests upon arrival and complete check‑in by verifying details, assigning rooms, issuing keys and providing welcome materials or bell service. Ensure smooth check‑out by verifying charges, handling payments, issuing receipts and using the point‑of‑sale system accurately. Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions and local area information to assist guest inquiries. Apply up‑selling techniques to promote hotel amenities and maximize room and service revenue. Respond to guest requests, resolve concerns promptly and manage messages and communications effectively

Requirements

• comprehensive knowledge of hotel offerings, room types, rates, promotions and local area information
• proficient in up‑selling techniques
• proficient in using the point‑of‑sale system
• proficient in handling payments and issuing receipts

Skills