Front Desk Agent

Job description

The Front Desk Agent role includes processing guest check‑ins by confirming reservations, assigning rooms, and activating keys. Handles all payment types such as room charges, cash, checks, debit or credit cards. Processes check‑outs and resolves late or disputed charges. Answers guest calls, records requests and concerns. Coordinates with Housekeeping to ensure rooms are ready. Communicates parking procedures and dispatches bell or valet staff as needed. Provides guests with directions and information about the property and local attractions. Generates daily arrival and departure reports, verifies special requests and checks report accuracy. Completes cashier and closing reports in the system. Cashes personal and traveller’s checks. Counts cash at shift start and end and balances receipts per accounting specifications. Follows safety and security policies and reports accidents or unsafe conditions. Maintains professional appearance and confidentiality of proprietary information. Welcomes guests, anticipates service needs, assists guests with disabilities and expresses genuine appreciation. Uses clear, professional language and proper telephone etiquette. Develops positive working relationships and complies with quality‑assurance standards

Requirements

• Accounting
• Confidentiality
• Policies and Procedures
• Quality Assurance
• Proficient in handling payments
• Proficient in answering guest calls
• Proficient in using cashier system
• Proficient in generating daily reports
• Proficient in clear professional communication
• Proficient in coordinating with Housekeeping
• Proficient in adhering to safety and security policies
• Proficient in maintaining professional appearance
• Proficient in assisting guests with disabilities
• Proficient in standing for extended periods
• Proficient in lifting and moving objects up to 10 pounds
• Proficient in following supervisor instructions

Skills