End User Computing Analyst

Job description

The End User Computing Analyst provides technical support for the employer faculty, staff, and departments by diagnosing, resolving, and preventing hardware, software, and end-user computing issues. The role ensures reliable operation of desktops, laptops, peripherals, and related systems, while maintaining high service standards and contributing to continuous improvement of end-user support services. Responsibilities include investigating, diagnosing, and resolving hardware, software, and peripheral issues across University‑supported devices to ensure minimal disruption to users; installing, configuring, and maintaining personal computers, operating systems, and related equipment, ensuring compliance with the employer standards and procedures; providing integrated hardware/software troubleshooting, including resolving system conflicts, failures, and configuration issues; and delivering technical assistance to faculty.

Requirements

• Ability to investigate, diagnose, and resolve hardware, software, and peripheral issues
• Ability to install, configure, and maintain personal computers and operating systems
• Ability to provide integrated hardware/software troubleshooting and resolve system conflicts and failures
• Ability to deliver technical assistance to faculty
• Located in Riyadh

Skills