Business Process Improvement Analyst

Job description

About the employer and the Role the employer, a global leader in healthcare technology, is looking for a Business Process Improvement Analyst. This full-time position is located in Makkah, with operations in Jeddah and Makkah. This role supports the employer's mission to relieve pain, restore health and extend life through innovative medical technologies. The successful candidate will join a team dedicated to improving the lives of patients around the world. Role Overview The Business Process Improvement Analyst supports customer service and business operations by managing customer care activities, enhancing business processes, implementing digital solutions and providing performance insights. This role involves cross-functional collaboration to enhance service levels, operational discipline, inventory efficiency and overall customer experience. This position reports to the Country Head of the Customer Care and Order Operations (CCOO) organization in the Middle East and operates under a hybrid business model. Key Responsibilities Identify, evaluate and implement business process improvements within the Customer Care organization to enhance efficiency, quality, scalability and customer experience. Collaborate with solutions and cross-functional teams to translate business requirements into process improvements and digital solutions using available tools. Develop, maintain and deploy sh reports, dashboards and performance insights using tools such as Power BI and AI applications to support organizational and service objectives. Support the Customer Service team with customer orders and registrations via relevant channels, including web-based platforms, ensuring orders are processed accurately and in a timely manner. Provide insights About open order books (OOB), customer credits, returns, spreads, and inventory level risks and opportunities. Analyze operational and customer data to identify trends, risks, root causes and opportunities for improvement, and recommend corrective or preventive actions. Lead or contribute to cross-functional projects, ensuring clear requirements, timely implementation, effective communication with stakeholders, and sustained adoption of new processes or tools. Maintain accurate records, comply with established policies and procedures, support continuous improvement, audit readiness, and operational excellence. Qualifications and Experience 2-5 years of relevant experience in business process improvement, customer care operations, or any related field. - Demonstrated ability to manage customer care activities and improve business processes. Experience implementing digital solutions and providing performance insights. Proficiency in using tools such as Power BI and AI applications for reporting and analytics. Work Environment This position follows a hybrid work model, combining remote work with on-site presence based on business needs and local workplace guidelines. The role does not require travel, allowing for close collaboration with local and regional partners while supporting operational priorities and continuous improvement initiatives. Compensation and Benefits the employer offers a competitive salary and flexible benefits package. The company is committed to its employees, values their contributions and allows them to share in the success they help achieve. A wide range of benefits, resources and competitive compensation plans are designed to support Employees at every professional and life stage. This position is eligible for the the employer Incentive Plan (MIP)

Requirements

• · Experience implementing digital solutions and providing performance insights
• · This position is eligible for the the employer Incentive Plan (MIP

Skills